a) The Company means Redbox 027 Ltd trading and known as Redbox Solutions. Registered number 10340212.

b) These conditions shall apply to and be incorporated into every agreement between The Company and any person, firm or company (“the Customer”) under which The Company supplies goods or services at the request of the Customer, unless specifically excluded.

c) These conditions shall supersede all earlier standard terms and conditions of sale of The Company.

d) These conditions shall take precedence over any of the conditions of the Customer and shall not be varied without the written consent of a Director of The Company.

e) The Equipment referred to shall include all goods, services, accessories, tools and fittings and all additions and renewals made to the Equipment with the consent of The Company.


All orders are accepted and goods supplied by The Company subject to the following express terms and conditions and (so far as permitted by statute) all other conditions, warranties and representations, express or implied and statutory or otherwise, except as to title, are hereby excluded.

The Company reserves the right to change these Terms and Conditions at any time.


a) The Company reserves the right (without prejudice to any other remedy) to cancel any uncompleted order or to suspend delivery in the event of any of the Customer’s commitments with The Company not being met. If an order is cancelled by The Company in the aforementioned circumstances, or is cancelled by the Customer then the Customer shall indemnify The Company against all loss, cost (including the costs of all labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and the cancellation thereof, (The Company giving credit for the value of any such materials sold or utilised for other purposes).

b) In the event of the Customer wishing to reschedule any order or part of an order, this can only be agreed by a duly authorised representative of The Company, and a minimum notice period of thirty days must be given for any reschedule to be considered.


In the event of any suspension of work through the Customer’s instructions or lack of instructions, the contract price(s) shall be increased to cover any extra expense thereby incurred by The Company. This does not apply to Support Contracts.


Any times quoted for dispatch shall be treated as an estimate only. Whilst every endeavour will be made to meet these estimated times for dispatch The Company shall not be liable for failures to dispatch within the time quoted. Any times quoted for dispatch are to date from the receipt by The Company of a written order to proceed and of all necessary information and drawings to enable the work to be put in hand. In all cases, whether a time for dispatch be quoted or not, the time for dispatch shall be extended by a reasonable period if delay in dispatch is caused by instructions, or lack of instructions, from the Customer or by industrial dispute or by any cause whatsoever beyond the reasonable control of The Company.

REDBOX SOLUTIONS cannot guarantee delivery by the end of the Financial Year should the order be placed within 45 days of the end of the current Financial Year, as defined by HMRC (Her Majesty’s Revenue & Customs).  Goods may be delivered after this date.


If The Company does not receive forwarding instructions to enable dispatch of the goods within fourteen days after the date of notification that they are ready for dispatch, the Customer shall take delivery or arrange the storage. If the Customer does not take delivery or arrange for storage, The Company shall be entitled to arrange storage either at its own works or elsewhere on behalf of the Customer and all charges for storage, insurance or for demurrage shall be payable by the Customer.


a) The risk of loss and/or damage to the goods supplied by The Company shall pass to the Customer when they are delivered to the Customer or other person to whom The Company has been authorised by the Customer to deliver the goods whether expressly or by implication by the carrier at the destination specified by the Customer or otherwise and The Company shall not be liable for the safety of the goods thereafter (and accordingly the Customer should insure the goods thereafter against such risks as may be commercially prudent).

b) Any damage to the goods in transit should be notified to the carrier and The Company within two days of receipt. The packing and contents are to be held for inspection. If the goods are not received by the Customer within six days of date of invoice the carrier and The Company should at once be informed. Claims not made within the said period(s) will not be entertained.

c) Notwithstanding the provisions of paragraph (b) above, the legal and beneficial ownership of the goods shall remain with The Company (which reserves the right to dispose of them) until payment has been made in full and has been received by The Company in accordance within the relevant terms.

d) So long as The Company shall remain the owner of the goods the Customer shall store the same so that they are clearly identifiable as the goods of The Company and in particular will not remove from such goods any labels or other identifying marks placed thereon by The Company. If payment in full is not made in accordance with these conditions of sale The Company shall have the right (without prejudice to the obligation of the Customer to purchase the goods) to retake possession of the whole or any part of the goods and for that purpose to enter any premises occupied by the Customer and to sever the goods from anything to which they are attached without being liable for any damage caused thereby and without prejudice to any other remedy that may be available to The Company.

If the Customer (who as between itself and any third part sub-purchaser shall be deemed to act on its own account and not as an agent for The Company) shall sell the goods prior to making payment in full for them, the beneficial entitlement of The Company therein shall attach to the proceeds of such sale or to the claim for such proceeds and the Customer shall hold such proceeds of sale on separate account for The Company absolutely.


a) All accounts are strictly net and payable 30 days from the date of invoice unless explicitly stated otherwise in the relevant REDBOX  Solutions Quotation document.

b) If any sum due is delayed The Company shall be entitled (without any prejudice to any other rights or remedies) to charge interest at 4% per month over the Lloyds Bank plc. base lending rate for the period that payment is delayed.

c) All costs and expenses reasonably incurred by The Company in recovering monies due to it will be charged to and be payable by the Customer.


a) The Company will at its option repair or replace defects which under proper use appear in the goods within a period of 12 calendar months from delivery. Such warranty liability will be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods.

b) In the case of defects or faulty workmanship in products or any parts thereof supplied but not manufactured by The Company, the Customer shall not be entitled to receive any greater benefit hereunder than shall be received by The Company under any guarantee or warranty given to The Company by the manufacturers or suppliers thereof.

c) All returns for repair are subject to the extant returns procedure of The Company. Products returned for repair shall be subject to an evaluation charge of £250.00, which shall be discounted, should the REDBOX  SOLUTIONS repair estimate be accepted and a Purchase order placed on the basis of the repair estimate.


The Company shall not be responsible for non-performance in whole or in part on its obligations nor under any liability to the Customer in respect thereof if such non-performance is due to act of God, war, insurrection, Government regulations, embargoes, strikes, labour disputes, illness, flood, fire, tempest or any other cause beyond the control of The Company.


Subject to clause 9 above, The Company will not (to the extent permitted by law) be liable for any loss or damage unless caused by the negligent act or default of The Company with a maximum liability of £500,000 per incident or series of connected incidents. The Company shall not in any event be liable for indirect or consequential loss.


If, in The Company’s judgement, the Customer’s financial condition does not justify the terms of payment specified, The Company may cancel any unfulfilled orders unless the Customer shall, upon written notice, immediately pay for any goods delivered or shall pay in advance for all goods ordered but not delivered or both at The Company’s option.


The contract to which this document relates shall be binding upon and inure to the benefit of the successors and assigns of the entire business and goodwill of either The Company or the Customer or of that part of the business and goodwill of either used in the performance of such contract, but shall not be otherwise assignable.


These Conditions and the contract to which this document relates shall in all respects be construed and operate in accordance with English Law, and the parties hereby submit themselves to the jurisdiction of the English Courts.

Headings do not affect the interpretation of this agreement


UK Trademark: UK00003180441

 a) The Customer acknowledges that rights in respect of trademarks, trade names, copyrights, patents and other intellectual property rights connected to the goods do not pass to the Customer.

b) The Customer agrees to indemnify The Company against all liabilities, costs and expenses which The Company may incur as a result of work done in accordance with the Customer’s specifications which involves infringement of any patent or other property right.


a) The software licence thereby granted shall continue until or unless either party gives to the other party one months prior written notice of termination whereupon and before expiry of which the Customer has undertaken to either return or destroy the software as The Company shall direct PROVIDED THAT The Company shall exercise its right to terminate if continued use or possession of the software by the Customer infringes the developer’s third party rights or The Company is forced to do so by law.

b) The Company shall terminate the software licence forthwith if the Customer fails or has failed to comply with any terms and conditions herein contained including but not limited to breach of copyright, patent or confidentiality.

c) The Customer undertakes not to copy (other than for normal equipment operation), reproduce, translate, adapt, vary or modify the software, nor to communicate the same to any third party without The Company’s prior written consent.

d) The Customer uses any software at their own risk.  The Company makes no warranties as to performance, merchantability, fitness for a particular purpose, or any other warranties whether expressed or implied.  No oral or written communication from, or information provided by The Company shall create a warranty.  Under no circumstances shall The Company be liable for direct, indirect, special, incidental or consequential damages resulting from the use, misuse, or inability to use any software, even if The Company has been advised of the possibility of such damages.

e) Where 3rd party software is provided, or embedded within The Company’s products The Company shall not be liable under any circumstances for any loss or damage caused to the Customers, or subsequent parties installations or business for the failure of that software outside of what would be provided by the original software suppliers warranty.

f) The Company does not accept liability for damage caused by or resulting from viruses or other malware that may have been transmitted during data recovery or escaped detection.

17. Trials

Free trials submitted and authorised on request, replacement equipment if damaged is to be replaced at cost by the Customer.


a) Credit will not be issued on any goods returned without authorisation by The Company. A Customer Returns Note number must be obtained in advance. All such goods must be returned in packaging appropriate for their protection and be complete with all accessories, cables, manuals or other documentation.  REDBOX SOLUTIONS reserves the right to charge a restocking fee of up to 75% for the goods returned.

b) The Company reserves the right to charge the Customer where there are incomplete returns or the goods are damaged in any way.


a) Once The Company has accepted the Customer’s Purchase Order, then it is deemed that any Support price quoted is fixed for the duration of the support unless at the Customer’s specific request in writing for the terms of the support to be changed.

b) Without prejudice to the generality of the foregoing where a price is quoted and an order accepted for a product which is being imported from outside the United Kingdom, The Company reserves the right to increase the quoted price should the exchange rate vary by more than 2.5% from that in existence at the time the order was accepted.

c) Unless otherwise specifically stated, all prices are quoted on an “ex-works” basis exclusive of VAT, taxes, excises, delivery or other charges.



What is this Privacy Policy for?

This privacy policy is for this website / and served by RedBox solutions and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.